Summary
Salary: Competitive plus comprehensive benefits package
Grade: 3B
Reporting Line: Banking Automation Lead
Contract Type: Permanent
Location: Remote - wil be required to visit Bolton, Chesterfield or London offices
Closing Date: 10th September
What to expect
As a Banking Automation Product Support Specialist you will act as a Hardware Product Specialist whilst joining us on our journey by undertaking a valuable role responsible for supporting our in store range of Banking Automation Products and Services. By working closely with our Post Offices and the wider Banking team you will be best place to ensure we are maximising the functionality and revenue potential for our ATM's and MFD's.
As a trusted advisor you will provide guidance in product and vendor management and champion best practice across the Post Office Banking space. The specialist will play a key role in supporting the Banking Automation team’s suite of products, including ATMs, Teller Cash Recyclers (TCRs), Multi‑Function Devices (MFDs) and Note Counters. They will also develop, maintain and own the incident management framework, as well as oversee engagement management practices.
This position is accountable for ensuring automated banking products consistently deliver high performance, maximising revenue while keeping costs within budget. They promote a culture of inclusion, continuous improvement and high performance, with a strong focus on revenue growth, process optimisation and innovation.
How our people behave is as important to Post Office, as what is delivered. The Banking Automation Specialist will role model the Post Office behaviours and demonstrate an Operator first mindset.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 10% on target bonus opportunity
- Generous pension scheme with minimum 10% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
Click here for a detailed overview of our benefits
What you’ll need to succeed
To be successful in this role you will need experience in Banking Automation devices (ATM's) ideally within a Product Support capacity or similar.
As a Product Support Specialist, experience with Contract Management or Supplier Relationships would be advantageous. In addition to this, the ideal candidate will:
• Have strong stakeholder engagement skills and experience
• Strong interpersonal and presentation skills with the ability to communicate effectively
• Wider product experience in technology or finance is advantageous
• Commercial business acumen with the ability to make data-driven business decisions.
• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives
• Experience in establishing successful, cross-functional stakeholder relationships
• Demonstrable experience of leading on leading on key objectives
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers@postoffice.co.uk
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
What we can offer you
Post Office Pension Plan
Automatic enrolment into our competitive defined contribution (DC) pension scheme, with a default contribution rate of 5% from employees and 9% from Post Office. You can increase your contributions to receive up to a maximum 12% employer contribution.
Discounts
Access to our benefits platform, offering discounts across hundreds of retailers, helping you save on groceries, fashion, dining out, holidays and much more.
Workplace wellbeing
Access to our Employee Assistance Programme (EAP) and a multitude of wellbeing resources including exercise videos, meditation, free recipes, budgeting and spending tools.
Cycle to work scheme
Our Cycle2Work scheme allows you to hire a bike (can include accessories too). Repayments are taken from your gross salary, so you benefit from savings in National Insurance and tax.
Life cover
Post Office offers a death in service benefit to all colleagues which provides a lump sum payment to your beneficiaries if you were to sadly pass away whilst in Post Office employment.
Colleague insurance discounts
Exclusive discounts available on the likes of our travel insurance, car insurance and pet insurance.
Digital GP services
Access to unlimited 24/7 remote GP appointments, physiotherapy, and other essential medical services.
Voluntary flexible benefits
A selection of optional flexible benefits to suit your needs, including a Health Cash Plan, Private Medical Insurance (PMI), Dental Insurance and more.
Benenden Health Healthcare
The option to join Benenden Health, which completements NHS services by providing access to diagnostics, treatment, surgery, physiotherapy, wellbeing support, GP 24/7 and much more.
Season Ticket Loan
The option of an interest-free loan of up to £7,500 to help spread the cost of your season ticket commuting.
Fulfilling your potential
The only way our business can move forward is if we support our people in moving themselves forward. That’s why we’re constantly adding to the learning and development opportunities we have available.
So, join us and you’ll discover plenty of scope for personal development and professional progression, with formal training, mentoring, secondments, and a learning catalogue of over 400 online courses. You’ll also have regular reviews with your line manager, and our focus on internal promotion means you’ll find lots of opportunities to advance your career.
Our typical recruitment process
Our recruitment process may vary depending on the role, but typically, you can expect these steps:
1. Apply online
2. Application review
3. Phone interview
4. First interview
5. Second interview
6. Job offer
7. Onboarding
8. Induction
Product Support Specialist
Location: Chesterfield
Reference number: 18622