Summary
Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Transformation Delivery Director
Contract Type: Permanent
Location: North West, England (Warrington/Bolton)
What to expect
As a Lead Project Manager, you will join us on our transformation journey and undertake a high-impact role responsible for leading the delivery of complex HR and technology transformation projects that support our strategic objectives and business priorities.
You will work collaboratively with stakeholders across the business, reporting directly to the Transformation Delivery Director and partnering closely with the Programme Sponsor to ensure successful project delivery, effective governance, and the achievement of key outcomes. Joining a well-established and mature transformation environment, you will operate within existing governance frameworks and delivery structures, enabling you to quickly embed into the programme and make an immediate impact.
This role offers you a unique opportunity to shape critical transformation initiatives, drive meaningful change, and contribute to the future success of our organisation and the communities we serve.
How our people behave is as important to Post Office as what is delivered. The Lead Project Manager will role model the Post Office behaviours and demonstrate a Postmaster First mindset.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
Click here for a detailed overview of our benefits
What you’ll need to succeed
To be successful in this role you will be an experienced Project Manager with a proven track record of delivering complex transformation, HR, and technology projects.
As a Project Manager you will lead project delivery from initiation to implementation, managing stakeholders, budgets, risks, and timelines to achieve successful business outcomes. In addition to this, the ideal candidate will:
- Hold a recognised project management qualification such as Prince2 and have experience working within Agile delivery environments.
- Have extensive experience successfully delivering HR, systems, technology, or business transformation projects, with a blend of HR and technology project experience being highly desirable.
- Be a highly experienced Project Manager who can quickly take ownership of project delivery, working autonomously with minimal direction or support.
- Demonstrate strong leadership, stakeholder engagement, and communication skills, with the ability to influence, challenge, and collaborate effectively across all levels of the organisation.
- Possess strong commercial awareness, budget management expertise, and the ability to identify, manage, and mitigate project risks while maintaining a focus on delivery and business outcomes.
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers@postoffice.co.uk
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
What we can offer you
Post Office Pension Plan
Automatic enrolment into our competitive defined contribution (DC) pension scheme, with a default contribution rate of 5% from employees and 9% from Post Office. You can increase your contributions to receive up to a maximum 12% employer contribution.
Discounts
Access to our benefits platform, offering discounts across hundreds of retailers, helping you save on groceries, fashion, dining out, holidays and much more.
Workplace wellbeing
Access to our Employee Assistance Programme (EAP) and a multitude of wellbeing resources including exercise videos, meditation, free recipes, budgeting and spending tools.
Cycle to work scheme
Our Cycle2Work scheme allows you to hire a bike (can include accessories too). Repayments are taken from your gross salary, so you benefit from savings in National Insurance and tax.
Life cover
Post Office offers a death in service benefit to all colleagues which provides a lump sum payment to your beneficiaries if you were to sadly pass away whilst in Post Office employment.
Colleague insurance discounts
Exclusive discounts available on the likes of our travel insurance, car insurance and pet insurance.
Digital GP services
Access to unlimited 24/7 remote GP appointments, physiotherapy, and other essential medical services.
Voluntary flexible benefits
A selection of optional flexible benefits to suit your needs, including a Health Cash Plan, Private Medical Insurance (PMI), Dental Insurance and more.
Benenden Health Healthcare
The option to join Benenden Health, which completements NHS services by providing access to diagnostics, treatment, surgery, physiotherapy, wellbeing support, GP 24/7 and much more.
Season Ticket Loan
The option of an interest-free loan of up to £7,500 to help spread the cost of your season ticket commuting.
Fulfilling your potential
The only way our business can move forward is if we support our people in moving themselves forward. That’s why we’re constantly adding to the learning and development opportunities we have available.
So, join us and you’ll discover plenty of scope for personal development and professional progression, with formal training, mentoring, secondments, and a learning catalogue of over 400 online courses. You’ll also have regular reviews with your line manager, and our focus on internal promotion means you’ll find lots of opportunities to advance your career.
Our typical recruitment process
Our recruitment process may vary depending on the role, but typically, you can expect these steps:
1. Apply online
2. Application review
3. Phone interview
4. First interview
5. Second interview
6. Job offer
7. Onboarding
8. Induction
Lead Project Manager - HR Transformation
Location: Bolton - Bark Street
Reference number: 18954