Summary
Salary: Competitive plus comprehensive benefits package
Grade: 4
Reporting Line: Growth & Partnerships Director
Contract Type: Permanent
Location: Field Based
What to expect
The Head of Business Development is a senior member of the Commercial Operations team, responsible for the development and delivery of functional strategies, role always modelling the Post Office behaviours and demonstrating a Partner first mindset.
The Head of Business Development will lead a team of Business Development Managers focused on driving brand expansion and unlocking new revenue opportunities. They will establish and develop the function by defining and implementing the commercial strategy, equipping the team with the tools and capabilities required to accelerate growth with major operators and establishing a compelling brand value proposition that attracts leading operators. This role champions a culture of inclusion, continuous improvement, and high performance, enabling effective decision-making across the business, customers, and partners.
Leading the team responsible for delivering the Payzone growth strategy, you will drive engagement and execution to achieve agreed business targets and accelerate performance. You will maintain deep insight into Payzone’s commercial and operational performance, providing proactive challenge and guidance to the account team to ensure delivery against business plans and expansion of the Payzone estate in line with strategic objectives
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
Click here for a detailed overview of our benefits
What you’ll need to succeed
To be successful in this role, you will need to have demonstrable experience leading a New Business or Business Development department within Retail: In addition you will possess:
• Substantial experience convening multiple stakeholders and through successful relationships, leading key cross-functional projects to drive results across the organisation
• Proven track record of building and scaling partnerships with major retailers
• Experience in leading and driving change aligned to functional and business strategies
• Experience in setting up new process and platforms and delivering communication strategies in large corporate business
• Extensive experience in B2B relationship management at a senior level with a strong understanding of partnerships
• An understanding of data privacy laws, governance, risk, and budget management
• Advanced influencing and communication skills; using a range of techniques to deliver messages effectively make an impact and drive a successful outcome
• Ability to maintain strong and influential relationships with senior stakeholders and leaders to build support for business plans
• Strong commercial business acumen and ability to make data-driven business decisions
• Engaging, energetic and personable with an ability to build relationships with partners and stakeholders at all levels of the business
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.
If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk.
What we can offer you
Post Office Pension Plan
Automatic enrolment into our competitive defined contribution (DC) pension scheme, with a default contribution rate of 5% from employees and 9% from Post Office. You can increase your contributions to receive up to a maximum 12% employer contribution.
Discounts
Access to our benefits platform, offering discounts across hundreds of retailers, helping you save on groceries, fashion, dining out, holidays and much more.
Workplace wellbeing
Access to our Employee Assistance Programme (EAP) and a multitude of wellbeing resources including exercise videos, meditation, free recipes, budgeting and spending tools.
Cycle to work scheme
Our Cycle2Work scheme allows you to hire a bike (can include accessories too). Repayments are taken from your gross salary, so you benefit from savings in National Insurance and tax.
Life cover
Post Office offers a death in service benefit to all colleagues which provides a lump sum payment to your beneficiaries if you were to sadly pass away whilst in Post Office employment.
Colleague insurance discounts
Exclusive discounts available on the likes of our travel insurance, car insurance and pet insurance.
Digital GP services
Access to unlimited 24/7 remote GP appointments, physiotherapy, and other essential medical services.
Voluntary flexible benefits
A selection of optional flexible benefits to suit your needs, including a Health Cash Plan, Private Medical Insurance (PMI), Dental Insurance and more.
Benenden Health Healthcare
The option to join Benenden Health, which completements NHS services by providing access to diagnostics, treatment, surgery, physiotherapy, wellbeing support, GP 24/7 and much more.
Season Ticket Loan
The option of an interest-free loan of up to £7,500 to help spread the cost of your season ticket commuting.
Fulfilling your potential
The only way our business can move forward is if we support our people in moving themselves forward. That’s why we’re constantly adding to the learning and development opportunities we have available.
So, join us and you’ll discover plenty of scope for personal development and professional progression, with formal training, mentoring, secondments, and a learning catalogue of over 400 online courses. You’ll also have regular reviews with your line manager, and our focus on internal promotion means you’ll find lots of opportunities to advance your career.
Our typical recruitment process
Our recruitment process may vary depending on the role, but typically, you can expect these steps:
1. Apply online
2. Application review
3. Phone interview
4. First interview
5. Second interview
6. Job offer
7. Onboarding
8. Induction
Head of Business Development
Location: Field Based
Reference number: 18618