Technology jobs
Enabling business delivery
Technology jobs
Enabling business delivery
Technology at Post Office
A modern business with more than 11,500 branches would not survive without robust technology. Our Technology teams play a key role in ensuring that everyone at Post Office has access to the systems they need to drive our business forward.
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Key teams
Architecture and Engineering
Cyber Security
Technology Product
Technology Services
Architecture and Engineering
We own the architecture, engineering and testing framework, as well as the principles for enterprise technology solutions.
Cyber Security
Due to the uprising of modern technology, this creates potential threats that need to be managed - this is where the Cyber Security team come in. On a daily basis, we carry out tasks which maintain the integrity and security of the Post Office. We are responsible for the protection of the network, infrastructure and other critical IT information. We also work with people across the business to educate and advise them and build a culture that puts cyber security first.
Technology Product
We play a key role in the business, as we’re accountable for all technology products, platforms and devices across the whole Post Office business, including branches. We are responsible for supporting and maintaining multiple platforms including Back Office, ServiceNow and Robotics platforms, Device Management & Security, Software & Licencing Management, etc.
Technology Services
We are the custodians of protecting Post Office IT live services through secure designs and robust measurable processes which prevent or restore issues impacting our Postmasters, Colleagues and Customers. Ultimately as a team, we manage the services that ensure every end user across our business has access to the technology they need, when they need it.
Typical roles in Technology
Developer
You will help improve our trading and back-end platforms by delivering new applications and services to improve performance for both postmasters and customers. This means you will be part of the development of fully functional applications and microservices. So, you will be supporting the Agile delivery process and will play a key role in maintaining code quality, organisation and automation.
Service Desk Agent
You will be the first point of contact for anyone in the business looking for technical support on software, hardware and network-related issues. You will help them to troubleshoot solutions either on the phone, email, chat or in person. And each time, you will give them a high-quality service that resolves their issues quickly and effectively.
Service Manager
You will oversee the ongoing support of all devices and assets, including stock management, performance monitoring, continuous service improvement and BAU patching. You will also play a significant role in risk and change management and will manage our relationship with key suppliers.
Cyber Security Analyst
Our Cyber Security Maturity Programme is re-imagining how we provide cyber protection across the Post Office, and you will be at the heart of this. Taking a holistic approach, you will be involved in policy creation, deployment, monitoring, and incident response. At the same time, you will also be implementing and managing solutions to protect sensitive data across the business.
Investing in your development
When you join us, you will discover plenty of scope for personal development and career progression, with formal training, mentoring, secondments, and a learning catalogue of over 400 online courses.
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